FAQ'S

I’m looking for a job, do you have any offer for me?

As an employment agency in the Netherlands, we have job offers in various sectors, such as: logistics, food production, technical production, simple agricultural work and work in other sectors, so we will be able to find a job for you.  It is very important to send an exact CV containing your motivation to work as well as experience and additional qualifications. It will help us to find the best job for you that suits your qualifications.

Can you make sure that this work is for long term?

We have various types of projects available: seasonal work, short projects and long-term work. It is very important that you determine your availability in the recruitment process. If you are looking for a long-term job, have motivation to work, you will comply with the code of conduct, and your employer will be happy with your work - You can be sure of long-term cooperation.

Can you arrange transport for me from my country?

At this time, the organization of transport from your country to the Netherlands must be organized independently by the candidate. As an employment agency in the Netherlands, we can arrange free transport for you within the Netherlands from such points as: Eindhoven Airport, bus station in Waalwijk. If you do not know how you could get to our office, please contact us and we will try to advise you.

How can I change my bank account, address or health insurance?

At the end of each week you will receive a report from Backoffice. You can check there your personal data. If you want to change back account, address etc you can always send email to Backoffice.

How can I download my loonstrook?

T&S uses an online system (YouForce) where you can login to see your salary slip, you can also download your salary slip here. Everybody receives a link per e-mail to go to the online system. The link will be send as soon as your first salary slip is ready. More information

How can I get my insurance card?

If you decided to participate in the collective insurance, T&S makes sure that you will be insured from the starting day of your contract. When T&S receives your insurance card you will get an e-mail from us that you insurance card is in our office and you can come to pick it up. If you are not able to visit our office just let us know by responding to the email and we will find another solution to make the card reach you. For more information

I received a link to pay something? What I have to pay and why?

Dutch law decided that employees need to take care for payment of (part of) debts to the employer themselves. Some debts employer can take from salary and some (part of) debts need to be paid by employees by bank transfer, pin or cash payment. To facilitate payment by you for the costs which T&S cannot deduct from your salary, we use the UZB Pay portal. A system from which we send a mail to you, which contains a link with which you can easily take care for payment to the account of T&S. Debts are costs you need to pay to T&S. Examples are: part of period rent amount, working shoes and/or pillow/quilt, badges, bike installments, traffic fines, costs for damages in our accommodations for which you are responsible, extra transport costs for which you did not pay yet etc. In case you owe T&S money which cannot be deducted from your salary, you will receive a mail from UZB Pay portal with a link for payment. More information   

I received a link to pay something? What I have to pay and why?

Dutch law decided that employees need to take care for payment of (part of) debts to the employer themselves. Some debts employer can take from salary and some (part of) debts need to be paid by employees by bank transfer, pin or cash payment. To facilitate payment by you for the costs which T&S cannot deduct from your salary, we use the UZB Pay portal. A system from which we send a mail to you, which contains a link with which you can easily take care for payment to the account of T&S. Debts are costs you need to pay to T&S. Examples are: part of period rent amount, working shoes and/or pillow/quilt, badges, bike installments, traffic fines, costs for damages in our accommodations for which you are responsible, extra transport costs for which you did not pay yet etc. In case you owe T&S money which cannot be deducted from your salary, you will receive a mail from UZB Pay portal with a link for payment.  

Why will my salary be paid for the period?

We will give you a short explanation about the payments you will receive from your work. There are two times of payments:

1. Pre-payment; this will be paid every week on Thursday or Friday.
2. Salary payment; every four weeks the period will be closed and paid.

Choice:

1. Pre-payment per week and 1 time a salary payment.
2. No pre-payments, only the period payment.

Attention! The first pre-payment will be paid based on the hours you worked in the first week. So in the second week of work you will receive the prepayment of €3 per worked hour in week 1. There are 13 periods of 4 weeks a year. Per period you will receive a salary slip with all the information about your wage, hours, etc.  

Will I get money for public holiday if I have not worked?

According to Cao Abu procedure public holiday are calculate like below: Public holidays

1. The following days are considered generally recognized public holidays, to the extent that they do not fall on a Saturday or a Sunday:

• New Year's Day;
• Easter Monday;
• Ascension Day;
• Whit Monday;
• Christmas Day and Boxing Day;
• King’s Day or holiday in lieu of King’s Day;
• Liberation Day every five years.

If the agency work employment contract or the posting does not clearly state whether the public holiday falls on a day that would normally be a working day, the temporary agency worker will be granted a public holiday if:

• the temporary agency worker has, over a period of thirteen weeks immediately prior to the public holiday in question, worked at least seven times on the weekday in question; or
• the temporary agency worker has not yet worked for thirteen consecutive weeks and has worked on the weekday in question in at least half of the weeks that he has worked.

For the calculation of the aforementioned period of thirteen weeks (under a.) or less (under b.), successive contracts will be added up, if and to the extent that one followed the other within a period of one month. The periods of interruption will not be included in the count.

Can I move to another chalet or location?

You must officially contact our housing department which details you can find in the welcome book to inform them of your request. If we give you an approval the move between houses or chalets then we can help you otherwise it’s not possible.

Can I stay longer on the location when I finish my contract?

No you cannot stay in the location only in case you have an urgently situation you are able to stay 1 week but you must pay in advance and inform the housing department.

Do I need to move? I prefer to stay on this location

Movements are always made to be close to your work area.   More information

Why am I planning for a few days a week? Could I get more hours?

When company, where you work, planned you just for few days, always you can ask for more hours and then we can try to plan you for more days at your company, but if that will be not possible then we will try to plan you for our other clients  

Where do I need to send more information (about all the departments)

When you have question/ information regarding:

• Transport or bike, then please make contact with transport department on number +31 614 669 394 ( 24 hours /7 days ) or send e-mail to transport@tensflexwerk.nl
• Accommodation, then please make contact with housing department on e-mail facilities@tensflexwerk.nl
• Salary or payment issue, then You need send e-mail to backoffice@tensflexwerk.nl
• Planning, then You need to send e-mail on planning@tensflexwerk.nl or call us on number +31 857 609 102 or send SMS +31 686 868 397

 

I would like to report sick what do I have to do?

When you are sick, you need to report your sickness on planning department by e-mail planning@tensflexwerk.nl or by SMS 06-86868397. If you want to have sick leave approved you need to be available via phone and report sickness in correct way and correct time. The sickness procedure you can find in the welcome book.   More information

When can I return a bicycle?

In the case that an employee wants to return a bike, he/she must inform the T&S contact person listed below, one week in advance.

• Transport department  tel. + 31 6 14669394 (Mon-Fri 8: 00-17: 00) or SMS
• Email: transport@tensflexwerk.nl

What kind of transport can you arrange me for work?

The T&S employment agency guarantees commuting with 3 types of transport:

1. Buses from a transport company
2. Agency cars
3. Bicycles (employee can buy a bike from the company if they want)

Can you arrange transport for me from my private location to work?

Usually, the T&S agency does not guarantee such travel to work from private accommodation (if the employee lives in private is obliged to arrange transport on their own), however, it is possible if such employee lives close to the place of residence of employees at T&S locations, and will appear in this place at a certain time then T&S can guarantee such transport (however, the distance to work must be greater than 10 km).   More information